Privacy Policy

BASIC CONCEPT

Site user — a person who came to the site www.natalie-pearl.com without the purpose of placing the Order.

User — an individual, a Site visitor who accepts the terms of this Agreement and wants to place Orders in the online store natalie-pearl.com

Buyer — a User who placed an Order in an online store natalie-pearl.com

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Seller – natalie-pearl.com

Online store — an Internet site owned by Lady Fashion OÜ (Tallinn, Tartu mnt. 53, reg. Nr 12762844), located on the Internet at www.natalie-pearl.com, where the Products are presented, as well as the terms of payment and delivery of Goods to Customers. The processing of personal data is subject to the legislation of Estonia and the European Union.

Website — www.natalie-pearl.com

Product — shoes, clothing, accessories, and other products offered for sale on the Site.

Order — a duly executed request from the Buyer for the purchase and delivery to the address specified by the Buyer / by means of pick-up of Goods selected on the Site.

GENERALITIES

The seller sells Goods through the online store at www.natalie-pearl.com.

By ordering Products through the online store, the User agrees to the terms of sale of Goods set out below (hereinafter — the terms of sale of goods). In case of disagreement with this User agreement (hereinafter-the Agreement / Public offer) The user must immediately stop using the service and leave the site www.natalie-pearl.com.

The agreement may be changed by the Seller unilaterally without notifying the User/Buyer’s.

The public offer is recognized as accepted by the Site User / Buyer from the moment of registration of the User on the Site, placing an Order by the Buyer without authorization on the Site, as well as from the moment of accepting the Order from the Buyer by phone specified in the Contacts section of the Site.

A retail purchase and sale agreement is considered to be concluded from the moment the Seller issues the Buyer a cash or commodity receipt or other document confirming payment for the goods.

By informing the Seller of your e-mail and phone number, the Site Visitor/User/The buyer agrees to the use of these means of communication by the Seller, as well as by third parties engaged by it for the purpose of fulfilling obligations to Site Visitors/Users/Customers, for the purpose of sending promotional and informational messages containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information, directly related to the fulfillment of the Buyer’s obligations under this Public offer.

When Making An Order, The User/The buyer agrees that the Seller may assign the performance of the Contract to a third party, while remaining responsible for its performance.

All rights and obligations under the Agreement concluded with the User arise directly from the Seller, and the Buyer, accepting this Agreement, fully understands and agrees that in the case of concluding a contract with a Seller other than Natalie Pearl, Natalie Pearl is not a party to the specified agreement and does not bear any obligations related to its performance, except as provided for in this Public offer.

As part of the Order, Natalie Pearl provides the User with information support of the Agreement concluded by the User with the Seller.

You can place an order in the online store natalie-pearl.com 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.

The addresses and operating hours of the order pick-up Points where refunds can be made are available on the website natalie-pearl.com in the “Refunds” section.

SUBJECT OF THE AGREEMENT

The subject of this Agreement is to allow the User to purchase for personal, family, home and other needs not related to business activities, Goods presented in the catalog of the online store at www.natalie-pearl.com.

This Agreement applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the online store.

REGISTRATION ON THE SITE

Registration on the Site is carried out on the “Registration” page.

Registration on the Site is not mandatory for placing an Order.

Natalie Pearl is not responsible for the accuracy and correctness of the information provided by the User during registration.

The user undertakes not to disclose to third parties the username and password specified by the User during registration. If the User has any suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify Natalie Pearl by sending an appropriate email to: =======

User Communication/Interaction with Call center operators / managers and other representatives of Natalie Pearl and other Sellers should be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use obscene words, swearing, insulting expressions, as well as threats and blackmail, regardless of what form and to whom they were addressed.

THE GOODS AND TERMS OF PURCHASE

In the absence of the ordered Goods in stock Seller shall have the right to exclude a specified Product from the Order / cancel the customer’s Order, notifying the Buyer by sending a corresponding electronic message to the address specified by the Buyer during registration (or call the Call centre operator Natalie Pearl).

If the fully or partially prepaid Order is canceled, the cost of the canceled Product is returned by the Seller to the Buyer in the manner in which the Product was paid.

The buyer is fully responsible for providing incorrect information, which resulted in the inability of the Seller to properly fulfill its obligations to the Buyer.

After placing an Order on the Site, the Buyer is provided with information about the expected delivery date by sending an email to the address specified by the Buyer during registration, or by phone. The Manager serving this Order specifies the details of the Order, agrees on the delivery date, which depends on the availability of the ordered Goods in the warehouse and the time required for processing and delivery of the Order.

The expected date of transfer of the Order to the delivery Service of the relevant Seller is notified to the Buyer by the Manager serving the Order, by email or during a control call to the Buyer.

– a copy of the report on detected nonconformities;

 – a copy of the payment receipt;

 – a copy of the Shipment inventory;

– return form.

When accepting an Order from a courier, the Recipient has the right to inspect the delivered Product and check it for compliance with the declared quantity, assortment and completeness of the Product. If there are no claims to the delivered Goods, the Recipient signs the “order delivery Form” or other similar document provided by the courier, and pays for the Order (in the absence of a 100% prepayment). The signature in the delivery documents indicates that no claims have been made against the Goods by the Recipient and the Seller has fully and properly fulfilled its obligation to transfer the Goods.

To specify the date, time, and, if necessary, the delivery route, contact the Manager who contacts the Customer to confirm the Order. Employees and specialists of the Natalie Pearl call center are obligated to provide any possible assistance and take all possible measures to provide the Buyer with the necessary information related to the order.

DELIVERY OF ORDER

Methods, as well as approximate delivery times for Products sold by 2mood, are indicated on the Site in the “delivery” section. Specific delivery times can be agreed by the Buyer with the Call center operator when confirming the order.

The buyer agrees that the delivery area of the Goods may be limited.

Upon delivery, the Order is delivered to the Buyer or a third party specified in the Order as the recipient (hereinafter referred to as the Buyer and the third party as the “Recipient”). If it is not possible to receive an Order paid in cash by the above-mentioned persons, the Order may be handed over to a person who can provide information about the Order (the departure number and/or full name of the Recipient), as well as pay the cost of the Order in full to the person delivering the Order. 

In order to avoid cases of fraud, as well as to fulfill the obligations specified in paragraph 5. of this Agreement, when delivering a prepaid Order, the person delivering the Order has the right to request a document proving the identity of the Recipient, as well as specify the type and number of the document provided by the Recipient on the receipt for the Order. The seller guarantees the confidentiality and protection of the Recipient’s personal data (section 9).

The risk of accidental loss or damage to the Product passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller will reimburse the Buyer for the cost of the order and delivery paid by the Buyer in full after receiving confirmation of the loss of the Order from the delivery Service.

The shipping cost of each Order is calculated individually based on weight of Product, region, and method of delivery, and (if necessary) forms of payment, and indicated on the Website at the last stage of checkout, or may be specified through a call to Manager the call center Natalie Pearl.

The Seller’s obligation to deliver the goods to the Buyer is considered fulfilled at the time of delivery of The goods by courier to the Recipient or receipt of the Goods by the Recipient at the post office or at a pre-agreed place of order delivery (including at the pick-up point).

When receiving an Order at a branch of the transport company, the Recipient, after paying for the delivered Goods, has the right to inspect the delivered Goods and perform its opening in the presence of employees of the transport company to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods. If there are claims to the delivered Goods (under-investment, investment of Goods other than those specified in the shipment inventory, manufacturing defects, other claims), at the direction of the Recipient, employees of the transport company draw up a Report on the identified inconsistencies.

If the Goods delivered by the transport company are returned due to claims against the Goods, the Recipient must attach the following documents to the Shipment containing the returned Goods:

application for a refund;

a copy of the report on detected nonconformities;

a copy of the payment receipt;

a copy of the Shipment inventory;

return form.

When accepting an Order from a courier, the Recipient has the right to inspect the delivered Product and check it for compliance with the declared quantity, assortment and completeness of the Product. If there are no claims to the delivered Goods, the Recipient signs the “order delivery Form” or other similar document provided by the courier, and pays for the Order (in the absence of a 100% prepayment). The signature in the delivery documents indicates that no claims have been made against the Goods by the Recipient and the Seller has fully and properly fulfilled its obligation to transfer the Goods.

To specify the date, time, and, if necessary, the delivery route, contact the Manager who contacts the Customer to confirm the Order. Employees and specialists of the Natalie Pearl call center are obligated to provide any possible assistance and take all possible measures to provide the Buyer with the necessary information related to the order.

PAYMENT FOR GOODS

The price of the product sold in the online store is indicated in EUR.

The Product price is indicated on the Site. If the price of the Product ordered by the Buyer is incorrect, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order was paid, the Seller returns the amount paid for the Order to the Buyer in the same way as it was paid.

The price of the Product on the Site can be changed by the Seller unilaterally. However, the price of the Product ordered by the Buyer is not subject to change.

Features of payment for Goods using Bank cards:

Bank card transactions are authorized by the Bank. If the Bank has reason to believe that the transaction is fraudulent, the Bank has the right to refuse to perform this operation. 

In order to avoid cases of various types of misuse of Bank cards when paying, all Orders placed on the Site and prepaid by Bank card are checked by the Seller. In order to verify the identity of the owner and their eligibility to use the card, the Seller has the right to require the Buyer who placed such an order to present an identity document.

Natalie Pearl has the right to provide discounts on Products and install a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are determined by the Sellers themselves and can be changed unilaterally.

When conducting marketing activities involving the investment of any objects in accordance with the Customer’s Order, the delivery of these attachments is carried out at the expense of the Buyer. In order to refuse an attachment, the Buyer must contact the customer Service.

An order is considered incomplete if the Buyer has informed about the change in the purchase decision before the order is assembled in the warehouse. If the Buyer informs the Seller about this after the order has been assembled in the warehouse, the Order is considered rejected.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

RESPONSIBILITY

The seller is not responsible for any damage caused to the Buyer as a result of improper use of Goods purchased in the online store. The seller is not responsible for the content and functioning of external sites.

PRIVACY AND INFORMATION PROTECTION

When registering on the Site, the User provides the following information: last Name, first Name, contact phone number, email address, and delivery address.

By providing your personal data to the Seller, the Site Visitor/User/The buyer agrees to their processing by the Seller, including for the purpose of fulfilling the Seller’s obligations to the Site Visitor/User/The buyer within the framework of this Public offer, the Seller’s promotion of goods and services, conducting electronic and sms surveys, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Customers, obtaining consumer credit from the Seller’s partner company, conducting prize draws among Site Visitors/Users’/ Buyers’, control of satisfaction of the Visitor/User’s/The buyer, as well as the quality of services provided by the Seller.

Personal data processing means any action( operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of performance of obligations), depersonalization, blocking, deletion, destruction of personal data.

The seller has the right to send informational messages, including advertising messages, to the User’s email and mobile phone/The customer’s consent, expressed by performing actions that uniquely identify this subscriber and allow us to reliably establish his will to receive the message. User/The buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing Natalie Pearl of its refusal by sending a corresponding application to the Seller’s email address: ======. Service messages informing the User/Information about the order and its processing stages is sent automatically and cannot be rejected by the User/Buyer.

Withdrawal of consent to the processing of personal data is carried out by sending a corresponding application to the Seller’s email address: ==========.

The seller has the right to use “cookies” technology. Cookies do not contain confidential information. The visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties, for the purpose of generating statistics and optimizing advertising messages.

The seller receives information about the ip address of the site user www.natalie-pearl.com. This information is not used to identify the user.

The seller is not responsible for the information provided by the User/By the buyer on the Site in a publicly accessible form.

The seller has the right to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes to: prevent unauthorized access to information obtained during telephone conversations and / or transfer it to third parties who are not directly related to the execution of Orders, in accordance with paragraph 4 of article 16 of the Federal law “on information, information technologies and information protection”.

VALIDITY OF THE PUBLIC OFFER

This Public offer comes into force from the moment of its acceptance by the Site User/By the buyer, and is valid until the withdrawal of the acceptance of the Public offer.

ADDITIONAL CONDITION

The seller may assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.

The online store and the services provided may be temporarily partially or completely unavailable due to maintenance or other work, or for any other technical reasons. Natalie pearl technical service has the right to periodically carry out the necessary preventive or other work with or without prior notification of Buyers.

In case of any questions or complaints from the User/The buyer has the right to contact the Seller by phone or in any other available way.

A court’s invalidation of any provision of this Agreement does not invalidate the remaining provisions

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